Refund policy
Returns policy
1. Introduction
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Returns
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days on which the products come into your physical possession;
(b) the value of the products returned by you is not diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must email us at mail@charityretail.org.uk to arrange a return of the product, and then send the product to us.
3.2 Products returned under this policy must be sent to Resource for London, 356 Holloway Road, London N7 6PA.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4. Exclusions
4.1 The following types of product may not be returned under this policy:
(a) Digital copies of the Health and Safety guide, Health and Safety posters, and Fire Safety guide;
5. Refunds
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will refund to you the original delivery charges relating to the returned product if the product is defective.
5.3 We will refund to you your reasonable postage costs incurred returning the product to us where the product is defective.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by the Charity Retail Association.
7.2 Our principal place of business is at 6th Floor, 9 Appold Street, London, EC2A 2AP.
7.3 You can contact us:
(a) By post, at Resource for London, 356 Holloway Road, London N7 6PA;